Why Colony for Retail

A Case Study in Success

Consider a leading Canadian retail company with a diverse portfolio of stores across the country.

Challenges:

• Ensuring System Uptime: The company needed to guarantee that retail systems were always operational to avoid costly store closures.

• High Transaction Volume: Managing high transaction volumes and reliance on cloud-based applications required robust, reliable connectivity.

• Performance Management: Tools were required to manage and report on network performance to meet internal KPIs.

• Cloud-Based Technology for Guest Wi-Fi: The company needed cloud-based technology to provide a branded guest Wi-Fi experience in their stores.

• Maximizing Cellular Throughput: They aimed to maximize the throughput of the cellular circuit to deliver a high-quality guest Wi-Fi experience.

• Minimizing Downtime: Reducing downtime recovery turnaround in the event of a Customer Premises Equipment (CPE) failure was critical.

• Protecting Brand Image: Ensuring that Wi-Fi users could not access inappropriate content was essential to protect the brand's reputation.

Solutions and Outcomes:

• Operational Continuity: By implementing Colony Networks' managed wireless failover services, critical systems remained online even during primary internet outages, ensuring smooth store operations.

• Proactive Monitoring: Colony’s SignalTest and SiteHealth tools allowed the company to easily install and measure performance for LTE connections across all locations, ensuring critical system uptime.

• Ability to Overlay on Existing Infrastructure: The solution seamlessly integrated with the company’s existing Motorola infrastructure, maximizing the value of prior technology investments.

• Dual Use of Cellular Circuits: The cellular circuits were leveraged both as primary connectivity for in-store Wi-Fi and as a backup for essential store systems, providing flexibility and ensuring continuous operations in any scenario.

• Scalable Management: All services were managed through a single portal, simplifying network oversight and performance tracking across hundreds of locations.

Why Choose Colony Networks?

Colony Networks offers a comprehensive, fully managed wireless failover solution tailored to the needs of the retail industry. With features like dual carrier failover, AI network assistance, and seamless integration with systems like ServiceNow, Colony ensures your business stays connected and resilient. Their SOC 2 Type II compliance guarantees the highest standards of security and data confidentiality.

In an industry where every minute counts, investing in managed wireless failover services is not just a precaution—it’s a strategic move to safeguard revenue, enhance customer experience, and maintain a competitive edge. Partner with Colony Networks to ensure your retail store is always connected, no matter the circumstances.

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